frequently asked questions

Q: Can I use multiple discount codes on my purchase?

A: Unfortunately, we allow only one discount code per order.

Q: I forgot to enter my discount code at checkout. Can I still receive the offer?

A: We will honor valid and active discount codes up to 24 hours after your order has been placed. If you have a valid code, please contact our customer service department at Service@stunncal.com for assistance.

Q: Do you offer price adjustments if I purchase an item before a sale or promotion?

Q: Where is my order?

A: Our typical production lead time is 3-4 days. Once your order is ready to ship, you’ll receive a shipment confirmation email containing your tracking number. If you don’t receive this confirmation within 7 business days, please reach out to our customer service team at Service@stunncal.com.

Q: When will my order ship?

A: Most orders are processed within 3-4 business days, and you can expect delivery within 7-10 business days after processing.

Q: Can I cancel my order?

A: We can only cancel orders within 2 hours of placement, as production starts immediately. If it has been less than 2 hours, please contact our customer service team at Service@stunncal.com.

Q: Can I change my shipping address?

A: We may be able to update your shipping address depending on the status of your order. Please contact our customer service team at Service@stunncal.com. While we cannot guarantee that the change can be made, we will do our best to accommodate your request.

Q: Why isn’t my tracking showing any updates?

A: It may take 1-2 business days for the carrier to scan your order into their system, which can delay updates. If you don’t see any movement after 4 days, please reach out to our customer service team at Service@stunncal.com, and we’ll be happy to assist you.

Q: What should I do if I received damaged or missing item(s)?

A: If you receive a damaged item or are missing an item, please contact our customer service team at Service@stunncal.com within 3 business days of delivery.

Q: Why was my order cancelled or refunded?